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Terms for cancellations and refunds when renting cars with Transtur company (Cubacar/Havanautos).

- If the client decides to cancel the reservation 7 days prior to the Pick Up Time, the client will be charged with the total amount (100%) for a 7-day-rent period.
- If the client decides to cancel the reservation8 to 15 prior to the Pick Up Time, the client will be charged with the total amount (100%) for a 2-day-rent period.
- If the client decides to cancel the reservation16 days or more prior to the Pick Up Time, the client will not be charged.
- If the client failsto show up at the rental location up to 4 hours after the Pick Up Time indicated in the voucher, the car rental order is automatically cancelled and there will be no refund. The only exception made would be for clients who are late for collecting the car due to flight delays.

If you are not be able to show up on time for collecting the car, you must call us and we will try to change your Pick Up Time!

The refund will take place within 15 working days.
Bank wire fees and currency conversion charges are deducted from the refunded money.

These terms are included in the contract, but the charges for cancelling a reservation is equivalent to the sum of no more than 1-3 days of rent.

 

Terms for cancellation of requests and refunds when renting cars with VIA company.

- If the client cancels the reservation 3 to 5 days prior to the Pick Up Time, the client will be charged with one additional day of rent.
- If the client cancels the reservation less than 72 hours prior to the Pick Up Timeor the client fails to show up at the pick-up point, the client will be charged with the total amount for a 2-day-rent period.
- The No-Show will be called up if the client fails to show up for picking up the car within the next 4 hours after the indicated pick up time. (with the exception of the rental officesat International airports, where the car can be held up to 24 hours)

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